Quality Question Bank
for Exam preparation

Q2. Which of the following is not part of the Total Quality Approach?

1. holistic thinking
2. focus on short-term financial performance
3. focus on desirability
4. team thinking

Q3. An advertising executive is studying television-viewing habits of married men and women during prime time hours. On the basis of past viewing records, the executive has determined that during prime time, husbands are watching television 40% of the time. It has also been determined that when the husband is watching television, 40% of the time the wife is also watching. When the husband is not watching television, 30% of the time the wife is watching television. Find the probability that the wife is watching television in prime time.

1. 0.36
2. 0.35
3. 0.34
4. 0.32

Q4. When conducting an ANOVA, the F-Value calculated from the data will always fall within what'range?

1. between negative infinity and infinity
2. between 0 and 1
3. between 0 and infinity
4. between 1 and infinity

Q5. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives

Q6. In a normal distribution 68% of the data will occur within...

1. +/- 2 standard deviations
2. +/- 1 standard deviation
3. +/- 3 standard deviations
4. Outside the bell-shaped curve

Q7. In 9001:2015, what does clause 7.2 relate to?

1. Leadership and commitment
2. Competence
3. Documented information
4. Planning of changes

Q8. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

1. 2.5
2. 1.5 ((1/1-beta) provides us with average run length)
3. 1.0
4. 2.7

Q9. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q10. The main purpose of the Define Phase is to:

1. Select a project
2. Get agreement on the project’s purpose, goals and opportunity
3. Select a team
4. Decide on which data to collect